On August 4, due to heavy rain, two regular-speed trains on the Beijing-Kowloon Railway and seven on the Beijing-Guangzhou Railway are scheduled to be suspended or have their routes adjusted. For some EMU trains operating on the Guiyang-Guangzhou Railway, Hangzhou-Shenzhen Railway, and Ningbo-Guangzhou Railway, suspensions or speed restrictions have also been implemented.
Passengers can check specific train suspension details and operational information on the official 12306 website or mobile app, which is the only official online ticketing platform.
If you receive a train suspension SMS or see suspension information, you can apply for a full refund within 30 days (including the departure date) via the 12306 website, mobile app, or at a railway station's ticket counter. No refund fee will be charged due to the train suspension.
For cash payments or tickets with printed receipts, passengers can return the receipt and collect the refund at a railway station's ticket counter within 180 days (including the departure date), using the valid ID that was presented at the time of purchase.
From August 3 to August 5, heavy rainfall is expected in the northwest, central, and southeastern coastal areas of Guangdong, accompanied by severe convective weather such as thunderstorms and strong winds in some areas.
Reporter | Dai Bosi
Photo | Nanfang Plus
Editor | Hu Nan, James, Shen He
